Want to do was transfer my insurance from my current carrier to another carrier on the exchange.

Q) I have a question. I applied for Medicaid as a part of the process to obtain insurance through the exchange, fully expecting to be denied because I have too many assets, but I still need the denial from Medicaid in order to proceed with the application for insurance through the exchange. I reviewed my application to see if I had made errors, in reporting my assets, and still got approved for Medicaid! With that approval, my current insurance through the exchange was cancelled, which I did not want as it is good through the end of December, but since the company I have insurance through is no longer offering insurance in 2016, I need to find another insurance carrier. So I need some guidance in proceeding. All I really wanted to do was transfer my insurance from my current carrier (Colorado Healthcareop) to another carrier on the exchange. How can I get this straightened out?

A) I understand your frustration. It can be difficult to navigate the health insurance system, especially when things don’t go according to plan.

The good news is that you have a few options. First, you can contact Colorado Healthcareop and ask them to reinstate your policy. They may be willing to do this, especially if you explain that you were approved for Medicaid but did not want to enroll.

If Colorado Healthcareop is not willing to reinstate your policy, you can shop for a new policy on the exchange. You will need to create a new account and submit an application. When you apply, be sure to select the “I have other coverage” option. This will let the exchange know that you are currently covered by Medicaid and that you are looking for a new policy to start in January.

The exchange will compare your income and other factors to the plans that are available in your area. They will then show you a list of plans that you are eligible for. You can select the plan that best meets your needs and budget.

Once you have selected a plan, you will need to pay the premium. You can pay the premium online, by mail, or over the phone.

If you have any questions about the exchange or about your coverage, you can contact the exchange’s customer service line. They will be able to help you with any questions that you have.

If you were approved for Medicaid, which automatically cancels your insurance through the exchange. In order to proceed with obtaining insurance through the exchange, you will need to appeal the Medicaid decision and provide documentation of your assets. Once the appeal is completed and the denial is received, you should be able to continue with the application for insurance through the exchange.

You may want to reach out to a local enrollment assister or insurance broker for guidance and assistance in navigating this process. They can help you understand your options and provide guidance on how to proceed.