I recommend you speak with a supervisor in that Medicaid office regarding the computer problem. In the mean time if you need to get immediate care for your grand daughter while waiting for Medicaid I recommend getting low-cost health care at a Community Health Center near you.

Health Resources and Services Administration (HRSA) health centers provide low cost health care through county clinics. Even if you have no health insurance or can’t get Medicaid you only pay what you can afford, based on your income.

HRSA Health centers provide services such as:

Wellness checkups.
Diagnostic and treatment when you’re sick
Pregnancy care
Children immunizations and checkups
Prescription drugs and dental care
Substance abuse care and mental health services
HRSA are federally-funded health service centers that provide care for you, even if you have no health insurance or cannot get medicaid. Remember, you only pay what you can afford, based on your income. You can find a local clinic at this link http://findahealthcenter.hrsa.gov/Search_HCC.aspx