I applied for SNAP and Medicaid almost a month ago

I applied for SNAP benefits and Medicaid almost a month ago, I was told I would be notified in 7-10 days. Last week, I called since no one had notified me yet, I was told I had a phone interview for SNAP the next day, but that my Medicaid case was still pending. I was informed they were behind about a week because computer system had been down. I was also told I needed to speak to Ms. Wilson about Medicaid, I was transferred and left a message. STILL no response, called again today, since still nothing in mail or no telephone call, & now I’m told that my case doesn’t exist?!? How can that be? It existed the other 3 times I have called to check, and I have a piece of paper from the office showing what was turned in…I was given a supervisor to speak with today, but another voicemail, and again another no return call. How are things with such sensitive information on them getting lost in a government office? I am diabetic, and need medication. Just moved to the state where I have applied for SO MANY jobs, but don’t have one yet. I need help, and I need someone in that office to do their job and return my call.

A) I understand that you are frustrated and concerned about your application for SNAP benefits and Medicaid. I am sorry to hear that you have been unable to get in touch with anyone who can help you.

It is possible that your case was lost or misplaced. This can happen for a number of reasons, such as a computer system outage or a staff turnover. If this is the case, you will need to reapply for benefits.

To reapply for benefits, you can visit your local Department of Human Services (DHS) office or apply online. You will need to provide documentation of your income, assets, and residency. If you are approved for benefits, you will receive a card that you can use to receive food and medical care.

Here are some additional tips for reapplying for benefits:

• Start the process as soon as possible. The application process can take several weeks, so it is best to start the process as soon as possible.
• Be prepared to provide documentation. The DHS office will need to see documentation of your income, assets, and residency in order to determine your eligibility for benefits.
• Be patient. The application process can be time-consuming, so be patient and be prepared to provide the necessary information.

If you are still unable to get in touch with anyone who can help you, you can contact your state’s Medicaid office. They will be able to help you determine if your case was lost or misplaced and how to reapply for benefits.

I hope this information is helpful. Please let me know if you have any other questions.