my mail has been stopped please I need my TX Medicaid card where can I pick up please

A) I understand you’re waiting for your TX Medicaid card and your mail is currently stopped. Unfortunately, you cannot pick up your Medicaid card at an office. Here are a couple of options:

1. Print a Temporary Card Online: You can access your Your Texas Benefits account (https://www.yourtexasbenefits.com/ytb/Public/login) and print a temporary Medicaid card. This will act as proof of eligibility until your physical card arrives.

Here’s a quick guide:

• Login to Your Texas Benefits account (create one if you haven’t already).
• Go to “Manage” and select “Medicaid & CHIP Services” from the “Quick Links” section.
• Click on “View services and available health information”.
• Choose your name from the dropdown menu (if applicable).
• Locate the “Medicaid Benefits” section. This will display information about your plan and doctor. You can print this page for reference.

2. Request a Replacement Card: If you cannot access your online account or prefer a physical card, you can request a replacement through Your Texas Benefits. Contact them at 2-1-1 or 877-541-7905.

Additional Resources:

• Texas Health and Human Services – Medicaid Card Q&A: https://www.hhs.texas.gov/services/questions-about-your-benefits/medicaid-card-questions-answers