I applied for food stamps and Medicaid in August…How do I find out what’s is going on with my case?

Q) I applied for food stamps and Medicaid in August and have not heard anything yet. I tried calling the welfare office and they transfer me to the worker who started my case but she never answers her phone and mailbox is always full. How do I find out what’s is going on with my case?

A) I understand that you applied for food stamps and Medicaid in August and you have not heard anything yet. You have tried calling the welfare office but the worker who started your case never answers their phone and their mailbox is always full. You are wondering how to find out what is going on with your case.

Here are some things you can do to find out what is going on with your case:

• Call the welfare office again and ask to speak to a supervisor. The supervisor may be able to give you more information about your case.
• Go to the welfare office in person. This may be the best way to get your questions answered.
• Email the worker who started your case. Sometimes, emails are more likely to be seen than phone calls or voicemails.
• Check your state’s welfare website. Many states have websites where you can check the status of your case online.
• Contact your state’s ombudsman. The ombudsman is an independent person who can help you resolve problems with state government agencies.

I hope this information is helpful. Please let me know if you have any other questions.