I tried to go to my eye doctor but they said that medi-cal isn’t my primary insurance in their system and I need that straightened out please as soon as possible

A) I understand your concern about the issue with your insurance. To address this matter promptly, you should take the following steps:

Contact Medi-Cal: Get in touch with your local Medi-Cal office or the insurance company directly to verify your current status and ensure that you are indeed enrolled in Medi-Cal. They can provide you with the necessary information and confirm whether you have any other primary insurance listed in their system.

Check your insurance documents: Review your Medi-Cal insurance documents or any other insurance policies you might have to see if there have been any changes or updates that could have affected your coverage.

Contact your eye doctor’s office: Reach out to your eye doctor’s office again and explain the situation. Let them know that you are covered by Medi-Cal and provide any relevant information they might need to update their records. They may be able to assist you further or help you navigate the situation.

Seek assistance from Medi-Cal representatives: If you encounter any difficulties resolving the issue, ask for assistance from Medi-Cal representatives. They can guide you through the process of updating your primary insurance status with your eye doctor’s office.

Consider visiting another eye doctor: If the problem persists and you need immediate eye care, you may consider seeking services from a different eye doctor who accepts Medi-Cal. Check with your insurance provider for a list of participating eye care providers in your area.

Remember to keep records of all your communications and interactions related to this matter, including names of representatives you speak with, dates, and times. This documentation can be helpful if any further issues arise.