To my dismay I just learned from my compass account online that my PA Medicaid health care benefits have been cancelled and closed? I renewed my benefits online and sent in the renewal package like I do every year. I haven’t changed my status at all from last year and I haven’t had a problem renewing in the past.

I solely rely on these benefits for I have Lupus and auto immune compromised! I would like to set up a meeting with a case worker or representative to sort this out! I was also denied my second payment of the pandemic relief money. I have an identical twin brother who is also getting medical assistance and he also received the second pandemic relief payments. His status and situation is identical to mine and I’m beginning to think someone is messing with me, which demand to get to the bottom of this or will be seeking legal action! Thank you in advance for scheduling a meeting with me!!

A) I’m sorry to hear that. It’s important to get this sorted out. You can contact the Statewide Customer Service Center immediately at 1-877-395-8930 or 215-560-7226 in Philadelphia if you receive your renewal packet close to or after the due date printed on the paperwork. You can also call PHLP’s Helpline at 1-800-274-3258 for assistance if your Medicaid coverage is being stopped or terminated.

Here are some steps you can take to resolve this issue:

1. Contact Medicaid: The first step is to contact your local Medicaid office or the Pennsylvania Department of Human Services. Explain your situation, including the cancellation of your Medicaid benefits and other relief payment. They will be able to provide you with specific information about your case and guide you on how to proceed.
2. Gather Documentation: Make sure you have all the necessary documentation related to your Medicaid renewal application. This includes any receipts, confirmation emails, or letters you received from them.
3. Request a Case Review: Ask the Medicaid representative to conduct a case review to determine why your benefits were canceled and why your relief payment was denied. Provide them with any additional information they request to support your case.
4. Contact Your Local Legal Aid: If you believe your case is not being resolved satisfactorily, you may want to consider contacting your local legal aid organization. They can provide legal assistance and advice on how to address your situation.
5. Be Patient and Persistent: Dealing with bureaucracy can be frustrating, but it’s essential to remain patient and persistent. Keep records of all communication and take notes during any phone calls with Medicaid representatives. Politely but firmly advocate for your rights and the resolution of your issues.
6. Seek Advocacy Assistance: If you have difficulty navigating the system, consider reaching out to an advocacy group in Pennsylvania that specializes in healthcare and Medicaid issues. They may be able to provide guidance and support.

Remember that it’s crucial to remain calm and composed throughout the process, even if you’re feeling frustrated. Keep detailed records of all your interactions and correspondence regarding your Medicaid benefits and pandemic relief payments. This will help you in case you need to pursue legal action or further assistance.