trying to update our address and when i go to log in it says my account hasn’t been set up all the way……

Q) My kids currently have Medicaid and im trying to update our address and when i go to log in it says my account hasn’t been set up all the way and its wanting me to apply for benefits but i don’t need to because they already have it. what should i do?

A) I understand that you are trying to update your address on your Medicaid account, but you are unable to do so because your account is not set up all the way. You are also being asked to apply for benefits, but you do not need to do this because your children already have benefits.

Here are some things you can do to resolve this issue:

• Contact your state’s Medicaid office. The Medicaid office can help you update your address and they can also tell you why your account is not set up all the way.
• Try logging in with a different browser. Sometimes, logging in with a different browser can resolve issues with your account.
• Try clearing your browser’s cookies and cache. Clearing your browser’s cookies and cache can sometimes resolve issues with your account.
• Try using a different device to log in. Sometimes, using a different device to log in can resolve issues with your account.

I hope this information is helpful. Please let me know if you have any other questions.