I applied for SNAP benefits .. almost a month ago

I applied for SNAP benefits and Medicaid almost a month ago, I was told I would be notified in 7-10 days. Last week, I called since no one had notified me yet, I was told I had a phone interview for SNAP the next day, but that my Medicaid case was still pending. I was informed they were behind about a week because computer system had been down. I was also told I needed to speak to Ms. Wilson about Medicaid, I was transferred and left a message. STILL no response, called again today, since still nothing in mail or no telephone call, & now I’m told that my case doesn’t exist?!? How can that be? It existed the other 3 times I have called to check, and I have a piece of paper from the office showing what was turned in…I was given a supervisor to speak with today, but another voicemail, and again another no return call. How are things with such sensitive information on them getting lost in a government office? I am diabetic, and need medication. Just moved to the state where I have applied for SO MANY jobs, but don’t have one yet. I need help, and I need someone in that office to do their job and return my call.

A) I’m sorry to hear about the difficulties you’re experiencing with your SNAP and Medicaid applications. It can be frustrating when you don’t receive the assistance you need, especially when you’re dealing with health issues.

It’s possible that there was a mistake made in the processing of your application, or that there was a miscommunication between different departments within the office. It’s also possible that there was an issue with the system that caused your application to be lost.

I would suggest continuing to follow up with the office and requesting to speak with a supervisor or manager. You may also want to consider reaching out to your local legal aid office or an advocacy organization for assistance.

In the meantime, if you need medical care and medication, you may want to look into other options such as community health clinics or low-cost prescription programs. Your doctor may also be able to help you find resources for affordable medication.


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