I applied for SNAP benefits .. almost a month ago

I applied for SNAP benefits and Medicaid almost a month ago, I was told I would be notified in 7-10 days. Last week, I called since no one had notified me yet, I was told I had a phone interview for SNAP the next day, but that my Medicaid case was still pending. I was informed they were behind about a week because computer system had been down. I was also told I needed to speak to Ms. Wilson about Medicaid, I was transferred and left a message. STILL no response, called again today, since still nothing in mail or no telephone call, & now I’m told that my case doesn’t exist?!? How can that be? It existed the other 3 times I have called to check, and I have a piece of paper from the office showing what was turned in…I was given a supervisor to speak with today, but another voicemail, and again another no return call. How are things with such sensitive information on them getting lost in a government office? I am diabetic, and need medication. Just moved to the state where I have applied for SO MANY jobs, but don’t have one yet. I need help, and I need someone in that office to do their job and return my call.