I have been trying to contact someone about a new AK card for Medicaid.

Q) I have been trying to contact someone about a new AK card for Medicaid. I was supposed to get in the mail a month ago and still haven’t received.

A) If you have not received your Alaska Medicaid card, you should contact the Alaska Department of Health and Social Services as soon as possible to inquire about the status of your card. Here are the steps you can take:

1. Call the Member Services helpline: You can call the Member Services helpline at 1-800-780-9972 to speak with a representative who can assist you with your inquiry. They can verify your eligibility and provide you with information about your card’s status.
2. Check your mail: Make sure that you haven’t missed the card in the mail. It’s possible that it could have been lost or stolen.
3. Request a new card: If your card has been lost or stolen, you can request a new one by calling the Member Services helpline. They can provide you with the necessary forms to fill out and submit.
4. Follow up: If you do not receive your new card within a reasonable time frame, follow up with the Alaska Department of Health and Social Services to inquire about its status.

Remember to have your personal information and Medicaid ID number handy when calling or emailing.