I applied for the Medicare savings plan on June 07 2023 at the DCBS in Barbourville Ky, within a week I returned all documents requested by me, at or about June 14 I left said documents with the lady at the front office and she failed to scan them into the computer,

Q) I applied for the Medicare savings plan on June 07 2023 at the DCBS in Barbourville Ky, within a week I returned all documents requested by me, at or about June 14 I left said documents with the lady at the front office and she failed to scan them into the computer, I went back to the office in Barbourville to inquire about this matter and the lady said that my documents were gone, I couldn’t speak with the worker who filled out my application so I called the 855 number to no avail, I preceded to upload my documents myself and the lady at the front desk called to inform me she found my documents and had scanned them in, wonderful I said. I kept receiving messages and emails from DCBS wanting the documents, so on July the seventh I went back to the office in Barbourville to see what other documents were needed and the lady said that there are no more documents needed, on July 8th I received an email stating I was denied benefits because I didn’t turn in documents needed for my case, one was an old insurance policy we had some years back that had expired because the premiums kept going up so therefore we had no choice but to quit paying the premiums and causing the policy to lapse, according to the worker she called New York life insurance and she said that the policy was still active but when I called New York life on the same day she said she had and they said they had not spoken to anybody else and that they didn’t give people information concerning this policy and told me that the policy was not in force (which is the written statement I received from New York Life and took to the office and uploaded documents personally, the other documents that were needed was checking account statement (which I took to the office and uploaded personally.
We also reside in a travel trailer and I had to get an estimate for on resources I was under the impression that the home is exempt. So anyway I was denied but it wasn’t due to the fact that I didn’t turn in ALL requested documents. No one seems to care and there is no one willing to help me with this matter.

A) I’m sorry to hear about the difficulties you’ve been experiencing with your Medicare savings plan application. I can provide some general information and suggestions, but I cannot access specific case details or intervene directly. Here are a few steps you can consider taking to address the situation:

Contact the DCBS office: Reach out to the DCBS office in Barbourville, Kentucky, again to discuss the issue. Ask to speak with a supervisor or someone higher up who can assist you. Explain the situation calmly and provide any evidence you have, such as the written statement from New York Life stating that the policy is not in force.

Request an appeal: If you believe the denial decision was incorrect, you have the right to appeal the decision. Request information from the DCBS office on how to file an appeal and any relevant deadlines. Follow the process outlined to present your case and provide any supporting documentation.

Seek assistance from an advocate: Consider reaching out to organizations that provide assistance to individuals navigating the Medicare system. These organizations, such as the State Health Insurance Assistance Program (SHIP), can offer guidance and support throughout the appeals process.

Contact your local elected officials: If you’re unable to resolve the issue through the DCBS office, you can contact your local elected officials, such as your state representative or senator, and explain the situation. They may be able to help facilitate a resolution or provide further guidance.

Remember to document all communication, including dates, names of individuals you spoke with, and any relevant information exchanged. This documentation can be helpful for reference and potential future appeals.

Please note that the information provided is general in nature, and it’s advisable to consult with a legal professional or an advocate specializing in Medicare-related matters for personalized advice.