I’ve called the number to get status and it says mine is active. But I didnt recieve my Foodstamps this month.. I usually get them on the 7th..Even o the gateway site, it says I’m active. And benefits should start 10/01/2023.. I don’t understand what going on with this situation….

A) I understand your frustration. It can be very stressful when you don’t receive your food stamps on time, especially if you rely on them to feed yourself and your family.

There are a few possible reasons why you may not have received your food stamps this month:

• There may have been a technical issue with the system.
• Your benefits may have been delayed due to a change in your eligibility status.
• Your benefits may have been suspended or cancelled for some reason.

The best way to find out what happened is to contact your local food stamp office. They can review your case and tell you why you didn’t receive your benefits.

Here are some things you can do to prepare for your call:

• Have your case number ready.
• Write down your questions in advance.
• Be polite and respectful to the customer service representative.

If you are unable to resolve the issue over the phone, you may need to file a complaint. You can do this online or by contacting your state’s food stamp ombudsman.

Here are some additional tips:

• Keep track of all of your communications with the food stamp office. This includes notes on phone calls, emails, and letters.
• If you are promised something, get it in writing.
• If you are not satisfied with the response you receive, ask to speak to a supervisor.

I hope this information is helpful.