My LA link card just shut off I don’t know if it’s renewal time or what’s going on

A) I understand that your LA link card just shut off and you’re not sure if it’s renewal time or what’s going on. There are a few reasons why your LA link card might have shut off. Here are some possible reasons:

• Your benefits have expired. LA link cards are issued to people who are eligible for certain government benefits, such as food stamps or Temporary Assistance for Needy Families (TANF). These benefits typically expire after a certain period of time, and if you don’t renew your benefits, your link card will shut off.
• Your card has been reported lost or stolen. If you report your card lost or stolen, it will be deactivated so that no one else can use it. You will need to order a new card if this is the case.
• You have exceeded your monthly spending limit. LA link cards have a monthly spending limit, which is the maximum amount of money you can spend with your card in a month. If you exceed your spending limit, your card will shut off until the next month.
• Your card has been deactivated for fraud or abuse. If you have been found to have committed fraud or abuse with your LA link card, your card may be deactivated. You will need to contact the LA Department of Children and Family Services (DCFS) to appeal the decision.

If you’re not sure why your LA link card shut off, you can contact the DCFS toll-free helpline at 1-888-997-1117. They will be able to help you determine the reason for the shutoff and, if necessary, help you get your card reactivated.

Here are some additional tips to help you avoid having your LA link card shut off:

• Keep your card and PIN safe. Don’t share your PIN with anyone, and don’t leave your card lying around where someone could steal it.
• Check your balance regularly. This will help you avoid exceeding your monthly spending limit.
• Report your card lost or stolen immediately. If you lose or have your card stolen, report it to the DCFS toll-free helpline as soon as possible.
• Be careful about using your card online or over the phone. Only use your card on websites and with merchants that you trust.
• Keep your card updated. If you move or change your contact information, make sure to update your LA link card information with the DCFS.

I hope this information is helpful. Please let me know if you have any other questions.